Numara Cloud Support and Maintenance

Welcome to Numara® Cloud Support

Please login to access these resources:

• Search Support Knowledge Articles
• Submit a Request (eSubmission)
• Learn about Product Updates (Service Packs) and Upgrades
• Schedule an update or upgrade for your system
• Review Product Documentation

Numara Cloud Customers: Click the Tech Support button above to search our Support Knowledgebase, receive unlimited technical support and request updates or upgrades to your system. To renew or add to your subscription, please contact your sales representative.

Numara Cloud Subscriptions Include:

• Toll-free telephone access to Technical Support from within the U.S and Canada
• Severity 1 issue escalation to an available senior technician
• 24x7 Emergency assistance for system availability issues
• Electronic submission (eSubmissions) of issues and questions
• Unlimited access to Support Knowledge Articles
• Cloud Maintenance application of required updates (service packs and hot fixes)
• Upgrade Protection system upgrades to future versions at no added cost