With Numara® Cloud Service Manager, your IT organization is able to focus on what really matters – your IT services and the customers who rely on them. Our on-demand service management solution liberates you to easily:
- Restore service during an incident and improve resolution rates
- Track, document and automate the incident resolution process
- Improve communication between IT, the business and impacted users
- Control how and when changes can be implemented
- Streamline change and incident reporting
With Numara Cloud Service Manager, you have the power to reduce costs and gain control through an easy to implement end-to-end incident & problem resolution process while automating, managing and controlling change.
Streamline Problem Resolution and Communicate Status
Numara Cloud Service Manager provides a quick time-to-value while helping you to quickly resolve incidents and problems, keeping business and IT stakeholders in the loop on resolution status. Powerful automation, leveraging ITIL best practices, empowers you to quickly assign priority and resolution responsibility. Easily configurable escalation and notification processes help you to keep all technicians and customers up-to-date on the issue status and expedite decision making.
Reduce Risk Associated with IT Change
Numara Cloud Service Manager helps you to reduce the risk and business impact associated with changes in your IT environment while maintain security and adhering to compliance mandates. Powerful data capture, reporting and impact analysis empower you to customize the change management approval process with no programming. When a change occurs, approvers are automatically notified of the change and that they must either approve or reject. Project administrators can designate different approvers for different stages in the approval process, enabling an orderly and efficient method for collecting approvals while expediting the process.
Improve IT-Business Alignment
Numara Cloud Service Manager provides you with valuable, actionable information regardless of your role. Flexible, powerful dashboards present relevant information, at a glance, to help service managers and directors understand and articulate how the service desk is performing and managing the impact of change.
The Numara Cloud family of solutions
Numara’s suite of highly integrated cloud solutions address the full portfolio of Mobile Device, Endpoint Lifecycle and Service Management. Numara provides medium to large enterprises with a single cloud-based solution that can manage, secure, control, track, remediate and retire all devices whether they are servers, desktops, laptops, tablets or smartphones.