Numara® Cloud Service Lifecycle Manager allows you to quickly and efficiently gain IT and business value by providing you with the ability to easily manage service offerings and configuration items via service catalog and intuitive CMDB, automated incident resolution, change control and approval workflow process. With a cost effective on-demand solution, IT can easily deploy and administer IT and business processes allowing for greater business alignment and intelligence through customizable forms and processes, comprehensive service catalogs and modern dashboards and flexible reports.
With Numara Cloud Service Lifecycle Manager, your IT organization is able to focus on what really matters – your IT services and the value those services deliver to your business. Our on-demand service lifecycle management solution liberates you to easily:
- Visualize your IT services and their status in an intuitive CMDB
- Automate the incident resolution process and quickly restore service
- Control how and when changes can be implemented
- Customize work space forms and processes with elegant drag and drop capabilities
- Enable user self-service from a comprehensive service catalog
- Streamline communication with modern dashboards and flexible reports
With Numara Cloud Service Lifecycle Manager, you now have the ease of implementation and reduced complexity while also providing the visibility you need to seamlessly manage and cost-effectively control your IT services. With a rapid time to production and fast time to value, you will realize improved levels of transparency and alignment across the business.
Visualize IT Service and Enable Self-Service
With Numara Cloud Service Lifecycle Manager your Service Desk can now more easily categorize and manage IT services while enabling user self-service. You can easily tailor views of your service catalog to cater to specific audiences and create technical and business process service catalog views so each group only sees the data that’s relevant to them.
Via a standard web browser, users can see the available services, request services and monitor the status of requests regardless of where they are or the device they are using.
Streamline Problem Resolution and Communicate Status
Numara Cloud Service Lifecycle Manager helps you to more quickly resolve incidents and problems while keeping business and IT stakeholders in the loop on resolution status. Powerful automation, leveraging ITIL best practices, empowers you to quickly assign priority and resolution responsibility. Easily configurable escalation and notification processes help you to keep all users, stakeholders and customers up-to-date on the issue status and expedite decision making.
Reduce Risk Associated with IT Change
Numara Cloud Service Manager helps you to reduce the risk and business impact associated with changes in your IT environment while maintain security and adhering to compliance mandates.
You’ll gain a comprehensive perspective of the configuration items (CIs) in your environment, including CI attributes and dependencies. That visibility, coupled with powerful data capture, reporting and impact analysis, empowers you to easily automate the change management approval process with no programming.
With full integration into Numara Cloud Endpoint Lifecycle Manager, help desk staff have the power to diagnose and resolve incidents while minimizing escalations. Furthermore, you can fully automate and customize the user self-service request process and fulfillment process, reducing burden on your service desk staff while improving service to the end customer.
Improve IT-Business Alignment
Numara Cloud Service Manager provides you with valuable, actionable information regardless of your role. Flexible, powerful dashboards present relevant information, at a glance, to help service managers and directors understand and articulate how the service desk is performing and managing the impact of change.
The Numara Cloud family of solutions
Numara’s suite of highly integrated cloud solutions address the full portfolio of Mobile Device, Endpoint Lifecycle and Service Management. Numara provides medium to large enterprises with a single cloud-based solution that can manage, secure, control, track, remediate and retire all devices whether they are servers, desktops, laptops, tablets or smartphones.